We paid a LOT of money for our Thermador range, probably $15,000 or more. Eight years ago a burner went out and no parts were available.
I was not that concerned because we had 6 burners. Now a thermostat is out. It is 15 years old, but looks brand new and looks like the model they are selling now....no part available. Even the online used part vendors don't have any.
Should I just throw it in the garbage dump?
What possible can there people be thinking
Now I have junk. Does Thermador think I am going to buy another one?
Robertrao wrote the review because of poor customer service at Thermador. Reviewer claimed that he or she lost $7000 and wants Thermador to read this review and look into the issue (if any).
The most disappointing in user's experience was replacement parts not available and not able to buy replacement parts. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.