Thermador - Delivered non functioning unit
Just got a refrigerator delivered and installed. Right out of the box, the freezer works but not the refrigerator.
I contacted Thermador customer service and they sent the technical service. The diagnosis is that one of the compressors and the inverter were not working; so I did get a non functioning unit from the get go.
I relied to Thermador that they should deliver a new working unit since the original one was defective.
They said that they have the right to fix it at the house and that was is they are going to do.
I do not think is a way to treat the customer; it is not like it failed after being operational; it did never function. I am recommending everybody away from Thermador; the customer is not important to them!!!!!
Monetary Loss: $7.